Pravéon Commercial Pilates Equipment
FIND A DISTRIBUTOR

Shipping Policy

Thank you for shopping with Pravéon.

The following Shipping Policy (Shipping Policy.) applies to all purchases of products made through https://praveon.com (Products) and alongside Terms and Conditions at the point of purchase and Returns and Warranties Policies convey the terms of your purchase.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

2. Delivery Service Providers

You acknowledge that the Purchase Services offered by Pravéon integrate delivery (Delivery Services) through the use of Australia Post (Delivery Service Providers). You acknowledge and agree that Pravéon is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

3. Shipment Processing Time

Processing time refers to the time it takes for Pravéon to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 5-7 business days where possible. Pilates Reformers Australia will contact you if there are any delays.

4. Shipment Locations

4.1. Domestic only Pravéon ships within Australia and to New Zealand.

4.2. Shipping Restrictions Pravéon ships to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

5. Shipment rates and delivery estimates

5.1. General Shipment times

(a) In providing the Purchase Services, Pravéon will provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers.
 
(b) Pravéon endeavours to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you.
 
(c) Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
 
(d) Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, Pravéon makes every effort to fulfil your order.
 

5.2. Small Items (Under 5kg)

(a) Orders made within Australia and New Zealand will generally arrive within 5-7 business days from shipping. Please note, our processing time is approximately 3-5 business days from purchase.
 
(b) Shipping prices vary depending on your location.
 
(c) Authority to leave: The Delivery Service Provider will leave the item in a safe location as described by you during the checkout process. Please leave a note at checkout providing the authority to leave, and the Pravéon dispatch team will action this on your behalf.
 

5.3. Medium Items (5kg – 40kg)

(a) Orders made within Australia and New Zealand will generally arrive within 5-7 business days from shipping. Please note our processing time is approximately 3-5 business days from purchase.
 
(b) Shipping prices vary depending on your location.
 
(c) Authority to leave: The Delivery Service Provider will leave the item in a safe location as described by you during the checkout process. Please leave a note at checkout providing the authority to leave and the Pravéon dispatch team will action this on your behalf.
 
(d) Absent delivery: Please note that if you are NOT HOME for the delivery and have NOT given authority to leave the parcel the Delivery Service Provider may charge you a re-delivery fee at its discretion.
 

5.4. Large Items (Over 40kg)

(a) Orders made within Australia and New Zealand will generally arrive according to the Delivery Service Provider’s estimates given to you at checkout. Please note our processing time is approximately 5-7 business days from purchase.
 
(b) Shipping prices vary depending on your location.
 
(c) Delivery: Large items are delivered on kerbsides/driveways ONLY by a tail lift truck. The Delivery Service Provider will not assist you in bringing the item into your property, this is your responsibility, so please ensure there is a capable individual ready to assist you. Pravéon will not be liable for any loss or damage due to you not ensuring that you have appropriate assistance in bringing in the large item you have ordered.
 
(d) Authority to leave: The Delivery Service Provider will leave the item in a safe location as described by you during the checkout process. Please leave a note at checkout providing the authority to leave and the Pravéon dispatch team will action this on your behalf.
 
(e) Absent delivery: Please note that if you are NOT HOME for the delivery and have NOT given authority to leave the parcel the Delivery Service Provider may charge you a re-delivery fee at its discretion.
 

5.5. Australian Made Items

(a) All items in our Australian Made collection and are custom manufactured to order. As each item is made specifically for you, please allow up to 2 weeks for production before your order is shipped.

(b) Once your custom-made item has been manufactured, standard shipping times as outlined in sections 5.2–5.4 will apply depending on the size of your order.

(c) Please note that production times are estimates and may vary slightly depending on demand and material availability. Pravéon will make every effort to keep you informed if there are any delays.

 

5.6. Remote Area Shipping Delivery by the Delivery Service Providers to remote areas in Australia is limited. If you live in a remote area where the main town is more than 10km away, you will need to contact Pravéon either by phone, email or the contact us form, before purchasing your item as we will need to confer with the Delivery Service Providers about the best options available for your needs.

5.7. General shipping

(a) Business day means Monday to Friday, except holidays.
(b) Orders are not shipped or delivered on weekends or holidays.
(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(d) Products may be delivered in separate shipments.
(e) We will not be responsible for absent receivers or wrong shipping address if you provide incorrect information.
 

6. Assembly and installation

For customers within a 3-hour drive from the Pravéon warehouse located at Unit 1 / 59 Smeaton Grange Rd, Smeaton Grange NSW 2567 Australia, you are given the option of personal delivery and assembly and installation. Pricing for this services is dependent on the items purchased as well as the location including any accessibility requirements. Please contact Pilates Reformers Australia via e-mail, phone or the contact us page on this website for more information.

7. Tracking Options

Pravéon aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

8. Products Damaged in Transit

(a) Pravéon attempts to avoid any damage to Products during the shipment process by ensuring all packaging is appropriate and protective. However, in some instances, damage occurs during transit.

(b) If your Product arrives damaged, we ask that you first contact please contact Pravéon within 24 hours of the Product being delivered to you with the following information:

i. One clear photograph of and a written description of the damage that has occurred;
ii. One clear photograph of the packaging;
iii. Your order number; and
iv. Your name and delivery address.
 

(c) Once Pravéon has received the information above, it will open a damage case and begin an investigation. Once the outcome of the investigation has been reached, Pilates Reformers Australia will contact you with next steps.

9. Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. Pravéon has found that, more often than not, the package is either in the building or with a neighbour. Pravéon politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at customersupport@praveon.com to report missing or lost packages.

10. Questions

Please contact customersupport@praveon.com if you have any further questions or concerns.

Request a Quote

Can’t find a local distributor? Submit your details below to receive a personalised quote from PRAVÉON. Our team will guide you through options, pricing, and support to bring premium Pilates equipment directly to your space.

Please select a colour option:
Would you like to add on any optional extras?